Designing onboarding and trust in a voice-based AI system
Designing onboarding and trust in a voice-based AI system
Overview
Boswell is a voice-driven AI platform helping seniors document their stories. I led conversation design and user research for the 0>1 phase of the product, refining onboarding, trust signals, and interaction flows to create a clearer, more intuitive web-based voice experience.
Company
VoiceCo
Timeline
2016
Role
Led design and user research
Impact
Shortened time-to-value by 2x.
Impact
Validated product direction
Overview
Boswell is a voice-driven AI platform helping seniors document their stories. I led conversation design and user research for the 0>1 phase of the product, refining onboarding, trust signals, and interaction flows to create a clearer, more intuitive web-based voice experience.
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